FAQs

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Hello, how can we help?

No, you do not have to download an app, we are the first in Europe to introduce a contactless payment technology. You can simply tap or insert your card at the yellow payment terminal and take the power bank right away. The BattPoint app is to see the locations of our phone charging stations only. You can alternatively scan the barcode on the back of the power bank for locations.  
We have a limit on the amount you will be charged in this case, which is £10. You will still be able to return the power bank after 20 hours have passed, however, £10 will not be refunded.  
You can either return it back into the same station, or you can simply scan the barcode on the back of the power bank to see all the locations. It is simple to return the power bank - just insert it back into the station with a logo facing upwards and the blue panel facing front.  
You can locate the nearest station via our BattPoint app or alternatively scan the barcode on the back of the power bank. You might need to refresh the map to see an up to date information on which stations are available.  
Just tap or insert your bank card at the yellow payment terminal, after the payment is processed a power bank will automatically pop out of the station. It will be fully charged and ready to use. Switch the power bank on, which is an orange button on a side, and pick the right cable for your type of phone (micro, type-c, or ios). After the phone is charged the power bank can be returned back into the station within the next 20 hours.  
It costs £0.99 for first 40 minutes or £2.95 per day. The way it works is we pre-authorize £10 on your card, and once the power bank is returned back into the station, we only keep the rental fee based on how long you use the power bank. For example, if you used the power bank for up to 40 min - we charge the fee of £0.99 and release the remaining amount, if it is more than 40 min you will be charged per day.    
Make sure the power bank is switched on (an orange button on a side of the power bank), you will see three blue LED lights. We recommend you to remove a thick phone case to make sure the cable is fully plugged in. If you are still experiencing troubles - please, contact our 24/7 customer support team on 02071004481.  
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